Deliveries and returns

Shipping countries and shipping

Costs by Country:

• EUROPE 1 €3.99

• EUROPE 2 $6.99

NORTH AMERICA: 

• UNITED STATES

• CANADA

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Delivery times

We understand that as a client you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with deliveries of 1- 5 working days in the Asia. Even so, periods of launches, promotions or Black Friday and Cyber ​​Monday campaigns in which these terms are not guaranteed are excluded.

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How does shipping work and what to do if I am absent from my home on the day of delivery?

A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice note in the mailbox. It is not always possible to leave a note, since sometimes the courier cannot access the portal or the housing complex. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to arrange the delivery, you can write to us at e-commerce@haanready.com so that we can provide you with contact information or help you as necessary. If after all this process, the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay the shipping fee of 7.50€ to reship the order. When you receive your tracking number, please keep an eye out for the package.

Bear in mind that the order can only be in customs from 10 to 14 days. If that time is over, the order will be returned and that means added charges to be borne by the customer. Those costs are the ones shown in the table above. 

 

Can I collect my order at a delegation or collection point?

Service currently not available.

 

How can I track my shipment?

You can track your shipment using the link you will find in the email that our logistics partner will send you.

 

Can I receive my order in the time slot of my choice?

Service currently not available.

 

What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at (xyz...) This management can also increase the delivery delay by another 24 to 48 hours. Don’t forget to check all the fields well!

International deliveries

You already know that we work to deliver your order as soon as possible and with deliveries of 24 / 72h working days. Even so, periods of launches, promotions or Black Friday and Cyber ​​Monday campaigns in which these terms are not guaranteed are excluded.

In order to know when your order is issued, be aware of your email inbox. We will send you a shipping confirmation of your order and you will also receive an email from the logistics company indicating the estimated delivery date. On weekends or holidays, shipments are handled the next business day. For any questions in this regard contact (xyz...) we will help you!

Returns

Of course!

You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.

For orders returned to us because of the lack of documentation such as ID or Passport number (in case of countries outside the Hong Kong) will entail added charges to be borne by the customer. The price of those charges is depending on the country (see the cost chart above). This period goes from 10 to 14 days.

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Have you changed your mind about your order?

Nothing happens, the return is very easy!

If you have changed your mind about your order or have had a mistake when doing so, don’t worry! The products to be returned must be in the same condition in which they were received; unopened and with original packaging and box. Remember! If it is a pack, it cannot be divided, so it is necessary to return the pack in its entirety. In this case, the customer must bear the shipping costs that may derive from the return.

Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is managed. In these cases Essencial will reimburse the customer for the amount of the products received, but not the shipping costs of the original order.
Write us at (xyz...)! Send us the order information and a photograph of what you want to return and we will tell you how to do it.

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What happens if the product is defective or does not match the purchased reference?

Do not worry! We will take care of the whole process very easily and at no cost to you so that you continue to love us very much.
Contact us at (xyz...) with your order details and a photograph of what you have received so that we can solve it.